The art of the apology; we discuss how to apologize and when not to.  We review common mistakes of new managers and how to avoid them and best practices for correcting other's mistakes. 

We discuss the importance of using an employee's natural talents, why you need a mentor and how to get one and how to fill the position that's been open too long.

We help understand why businesses fail when insitituing organizational change.  We discuss what you need to know before walking into a performance review and if you have to give critical feedback, we offer practical advice on how to deliver it so that it can be heard.