No office can be 100% drama- free. Learn how to dethrone the drama queen in your organization today!
0:13 Introductions
1:38 Drama queens defined
3:02 Why managers may not recognize drama queens during the hiring process
5:04 Understanding and disarming overly dramatic behavior
6:52 Creating a culture of awareness; identifying different types of drama queens
9:13 The most dangerous type of drama queen and their effect on productivity
10:48 Leadership initiatives for confronting gossip and dramatic behavior
12:25 How an environment of open communication can get to the root of the problem
15:07 Challenges managers need to overcome in order to effectively defuse drama queens
17:23 Strategies for intervening during episodes of dramatic behavior