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The Good to Know Podcast - for Business and Leadership

Ulliance takes a closer look at the issues that matters to your life and your business; bringing you information and helpful tips to improve leadership and business management.
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The Good to Know Podcast - for Business and Leadership
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Now displaying: January, 2016
At Ulliance, we understand your human resources challenges. We provide the answers you need, helping your organization enhance people and improve business.
Bonus Material: Customer Service (Part 2 of 2) 0
Jan 25, 2016

Enjoy this bonus material and the Good to Know Podcast will return 2-2-16 for an all new season!

0:50       Introductions

1:03       Skills that make a good customer service rep

1:46       How to effectively address mistakes mending relationships versus fixing problems

3:57       The customer is always right; true or false?

5:12       Managing the dual roles of sales and customer service

6:22       Challenges and advantages of a blended background

Bonus Material: Customer Service (Part 1 of 2) 0
Jan 12, 2016

The Good to Know panel is on a short hiatus as we prepare for season 2!  Listen in on this bonus interview with the a few of the Ulliance Account Managers as we discuss what good customer service looks like.  The Good to Know Podcast returns February 2nd for season 2.  Join us!

1:23       Introductions

2:35       What it means to be an Account Manager at Ulliance

3:25       Defining “high-touch” customer service

6:53       Tips for making a positive “stand-out” impression on your customers

7:54       The importance of attention to detail

8:23       What you can do to be a great customer service provider

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